Payments & card readers
Get paid at the counter or from a text.
Record any payment on the repair order. With Shop Cloud and your own Stripe account, customers pay from a text link and counter card readers charge the exact RO amount, and both post to the RO on your signed-in shop devices.
Opens Main Street Auto Service, a made-up sample shop, in your browser. No sign-up.
Sound familiar?
Where payments get retyped
The total is right on the RO. Then somebody keys it into a terminal, texts a link from another app, and sorts out the bank deposit at month end.
- Retyping amounts into a separate terminal.
- A stale pay link for the wrong amount.
- Deposits that don't match the bank.
One balance, wherever they pay
The reader and the link both know the RO's balance, and Stripe fees are booked so deposits match.
- Pay links are made for the exact balance. A new link voids the old one.
- Counter readers get the RO amount from the app, so nobody types it twice.
- Stripe's fee is recorded with each payment and booked to card processing fees.
Taking payment
Three ways to take the money
A text link, the reader on the counter, or anything you record by hand. Every one lands on the same repair order.
A link for the exact balance
Stripe pay links are made for the exact balance. Make a new link and the old one is voided, so a stale amount can't be paid after you send the new one.
Checkout shows the payment methods you turn on in Stripe: cards, Apple Pay, Google Pay, Link, ACH bank payments, and pay over time with Affirm, Klarna or Afterpay for eligible amounts.
The Pay button on the customer's live status page always matches the current balance.
The customer's live status pageThe reader already has the amount
Pair a Stripe Reader S700 or a BBPOS WisePOS E at the counter. On the RO, Take payment sends the amount, tip and surcharge to the reader.
The customer taps, inserts or swipes, and it's recorded on the RO with the card brand and last four. A declined card can be retried, and Cancel clears the reader.
Only Stripe's internet-connected smart readers. Bluetooth readers and Tap to Pay on a phone aren't supported; record those payments by hand.
Everything else, recorded on the RO
Record card, cash, check, ACH, financing, warranty and fleet-account payments, with tips and an optional card surcharge capped at 4%.
Take Square, PayPal.me, Venmo or Cash App? Add your payment link in Settings. It goes on the customer's online report, and on texts and the live status page when Stripe isn't connected.
Those apps are links only. Their payments are recorded on the RO by hand.
Charging fleet accounts on termsRecord on the RO
- Card
- Cash
- Check
- ACH
- Financing
- Warranty
- Fleet account
Tips and surcharges stay separate in your deposits.
Payment link for reports and texts
Posted to the RO
Online and reader payments are recorded on the RO by your signed-in shop devices, with card brand, last four and Stripe's fee, and a payment-received notice on screen.
Refunds, all or part
The owner or a manager can refund all or part of an online or card-reader payment, right from the RO. How payments are secured
Customer financing
Show the monthly figure on bigger jobs
The customer's online estimate and inspection report show an as-low-as monthly figure above your minimum, with a link to apply through your own financing partner. Your team sees it on the RO too.
You set the partner name, application link, example APR and minimum.
- 6 or 12 months
- 6, 12 or 24
- 12, 24 or 36
- 12 to 60
The figure uses standard amortization, and final terms come from the lender after approval.
It's a display and a link. Applications and credit decisions stay with your financing partner.
How it flows
From ready to the books
The same balance goes from the invoice to the customer, onto the RO and into that day's QuickBooks entry. Nobody retypes it.
-
Invoice
The RO is invoiced and the balance is set. The pay link and the reader both use it.
Invoice ready -
Link or reader
The customer pays from the texted link, or taps, inserts or swipes at the counter.
Link texted -
On the RO
A signed-in shop device records it with the card brand and last four. Paid in full, the RO closes.
Posted to the RO -
In the books
That day's QuickBooks journal entry carries the payment, tip, surcharge and Stripe fee.
In QuickBooks
QuickBooks sync uses Shop Cloud and your own Intuit app. Reports, payroll & QuickBooks
FAQ
Payment questions
Where does the money go?
Straight to your own Stripe account at Stripe's standard rates.
Can I add a surcharge?
Optional, capped at 4%. It's added to card payments taken on the RO, by hand or on the reader, not to online pay links. Check your state's rules and card-network registration first.
Who can refund?
The owner or a manager. They can refund all or part of an online or card-reader payment from the RO.
Can I take Square?
Yes, as a payment link on the customer's online report. Texts and the live status page use it when Stripe isn't connected. The counter readers are Stripe only.