Today’s check-ins
Each self check-in from the key drop or the lobby tablet, with the key tag, how they’re getting around and when they need the car back.
Booking, check-in & front desk
Bookings that fit your day. Check-ins that open the RO.
A booking page that only offers times you actually have open, a key-drop QR code for after hours, and a lobby screen that answers “is it ready yet?” Each self check-in opens a repair order on your signed-in shop devices.
Only real open times
After-hours key drop
Lobby screen
Sound familiar?
Where the morning backs up
- A line at the counter at 8 AM.
- After-hours drop-offs with a note on the dash.
- Booking by phone tag.
- Double-booked mornings.
The front desk work is already started
Customers request a real open time for you to accept, or check themselves in so the repair order is waiting on your signed-in devices.
Online booking
A booking page that knows your schedule
Customers pick the work and a time from your own booking page. It opens in any phone’s web browser, with no app or login.
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Real open times
Customers choose services and see real open times: business hours minus booked appointments, up to your bookings-at-once capacity.
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Your rules
Slots of 15, 30, 45 or 60 minutes, the notice you need, up to 90 days ahead, and a message on the page.
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You accept each one
Requests land in Calendar → Requests on your signed-in devices. Accept one and the customer and vehicle are added or matched, the appointment is booked, and a confirmation text is ready to send.
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Returning customers
On the same phone, their details are filled in for them.
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Calendar views
Switch between day and week on the Calendar, and download appointments from Integrations as an .ics file for Google, Apple or Outlook.
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Share it anywhere
Link it from your website, your Google profile or a text.
Shown greyed out here; on the real page, booked times simply don’t appear.
Self check-in
Self check-in and key drop
Print the key-drop sign or set a tablet in the lobby. Customers check themselves in, day or night, and a repair order opens on your signed-in shop devices.
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Scan or tap
Scan the QR code on the printable key-drop sign, or use the lobby tablet in kiosk mode.
QR scanned -
Fill it in
Enter their details, the vehicle (the VIN barcode can be scanned), the concern, the key tag and how they’re getting around.
VIN scanned -
Sign
Sign a diagnosis authorization with your dollar limit.
Signed -
The RO opens
A repair order opens on your signed-in shop devices, matched to the customer (by phone, then email) and vehicle (by plate or VIN), attached to today’s appointment, with the signature saved.
Repair order opened
Front desk
The front desk at a glance
One screen for the counter: who checked in, who’s waiting, where the loaners are and which rides are due.
Customers waiting in the lobby
Who’s waiting and for how long. On the lobby screen, their cars come right after the ready ones.
Loaners
Check one out from the repair order with the odometer, fuel and a signed loaner agreement, and back in with the new readings. Fuel that comes back lower than it went out is flagged. Front Desk shows which loaners are out and with whom.
Shuttle rides
Today’s drop-offs and pick-ups with times, addresses, a map link and a done checkbox.
Lobby screen
A waiting-room screen
Run the WPI Driveline Shop Management System lobby screen on a TV from a shop device. It lists every vehicle’s status by first name and last initial, ready cars first, with rotating messages, your Wi-Fi details and the check-in QR code, and pages through long lists on its own.
- First name and last initial only. No prices, no phone numbers.
- Ready cars first, then the cars of customers who are waiting.
- Open it from Front Desk → Lobby screen on a shop device.
Questions
Booking questions
Will it double-book us?
With Shop Cloud, the booking page offers only open times, up to your bookings-at-once capacity. You accept each request, and one that overlaps another appointment is flagged before you book it.
Can customers check in after hours?
Yes, at the key drop from their own phone, with Shop Cloud. The repair order is there the next time a shop device is signed in and open.
Can I put a Book online button on my own website?
Yes. Copy your booking link, or the ready-to-paste Book online button, from Settings → Website. You can also share the link from your Google profile or in a text.
Do appointments go to Google Calendar?
Not automatically. From Integrations, download your appointments as an .ics file and open it in Google, Apple or Outlook calendars. Download again to pick up changes.